Privacy policy

Shipping Policy

We print your card, write your message in real ink with a real pen, and mail it directly to your recipient. Shipping is included in every price; there is never a separate shipping charge at checkout.

Production time

Orders are typically written, sealed, and handed to the postal service within one to two business days. Orders placed on weekends or US holidays enter production the next business day.

Delivery estimates

United States: usually about five to ten business days from the day you order, by USPS First Class letter mail. That is production time plus postal transit. Canada: about 7 to 14 business days. Other countries: about 10 to 21 business days depending on destination. These are estimates, not guarantees; once a card is mailed, the postal service controls final delivery and timing can vary.

Tracking

Standard cards are mailed as real letters with real stamps and are not tracked. That is part of what makes them feel personal, and it also means we cannot see exactly where a card is once it leaves us. You will receive an email when your order is confirmed and another when it has been mailed. If you need a guaranteed arrival date, First Class letter mail is not the right choice, so please plan a little extra time for important occasions.

Planning for a specific date

Because letter mail is not guaranteed, we suggest ordering at least seven to ten business days before you need a US card to arrive, and more for international or holiday delivery. When in doubt, order early.

Addresses

Please double check the recipient's address at checkout; we print the envelope from exactly what you enter. We deliver to street addresses, PO boxes, and APO and FPO military addresses. If mail is returned to us as undeliverable, we will contact you to arrange a resend.

Sending to yourself

Want to hand the card over in person? Enter your own address as the shipping address at checkout and we will mail it to you instead.

International

We mail to most countries with postage included. Cards are ordinary letter mail and do not normally attract customs duties. Delivery times vary widely by destination and local postal service.

Delays beyond our control

Severe weather, postal strikes, and peak season backlogs can delay delivery. If a card seems lost, our Refund Policy provides a free one-time reprint and remail.

Contact. support@thewrittenhug.com

Last updated July 2026.